We had a good experience today. I love the way so many stores here in America are so great about returns. Well, we have a lands end store down State Street, which is pretty easily accessible for us. Plus it is an outlet store (stuff is cheaper due to overstock, defect or returned or something) and then sometimes they have sales so you get 30 or 40% more off the already reduced prices. (check it out at www.landsend.com for those of you who don't live here) I think their stuff is pretty good quality for a reasonable price. Clothing, and some good warm stuff! I got my jacket there for a third of the price.
Anywho, we got Sarah some Land's End winter boots. They were more like thick rain boots with warm inserts! We thought they would be perfect for when it gets rainy and isn't so cold any more too! We bought them in September, and the first snow was Thanksgiving (24th? November), so she had worn them for 5 or 6 weeks. And they got these tears in them from where the boot bent every time she put her knees down... (if that makes any sense). I had seen these signs at the store of how you can take anything back, period. So I took them back today. showed the lady the tears. Gave her the receipt (glad I kept that). And she said, no problem, we'll give you your money back. And Sarah still needed boots, so we found some in the store that were marked down a whole lot, plus they took another 40% off, ending up at about the same price as her broken ones. So we basically traded them.
And that is my happy consumer story! I love being able to return things here when you need to!
Anywho, we got Sarah some Land's End winter boots. They were more like thick rain boots with warm inserts! We thought they would be perfect for when it gets rainy and isn't so cold any more too! We bought them in September, and the first snow was Thanksgiving (24th? November), so she had worn them for 5 or 6 weeks. And they got these tears in them from where the boot bent every time she put her knees down... (if that makes any sense). I had seen these signs at the store of how you can take anything back, period. So I took them back today. showed the lady the tears. Gave her the receipt (glad I kept that). And she said, no problem, we'll give you your money back. And Sarah still needed boots, so we found some in the store that were marked down a whole lot, plus they took another 40% off, ending up at about the same price as her broken ones. So we basically traded them.
And that is my happy consumer story! I love being able to return things here when you need to!
January 21, 2008 at 3:58 PM
That's so nice. Always a good feeling. Love to read your updates!
January 24, 2008 at 9:02 PM
You've got to love a company with good customer service!
Oh, and Tish, sorry for the late reply, things have been busy. To be able to set up web site (blog) statistics and tracking you can google "web site trackers" and see what responses google comes up with. I use google analytics but I'm sure there are others that are a little more user friendly.
Basically all you do is set up a profile and enter in the address of the site you'd like to track, and then it gives you a code you paste onto your blog page. To do this you go onto your blog and add a html page element and paste the code in. It won't show up on your page but within about 24 hours it will start to keep track of the people visiting your site. If you have any more questions just let me know.
Jarom